Housing and Registration Management - VIRTUAL CLASS - 10/27/26
Includes a Live Web Event on 10/27/2026 at 8:30 AM (CDT)
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Register
- Non-member - $490
- Member - $349
- Freeman Member - $279.20
This class will be conducted VIRTUALLY through Zoom on 10/27/26 from 8:30am - 2:30pm CST.
You will have 90 days from the date of the course to take your exam. No proctor is needed. Exam Instructions and exam password will be provided to you at the end of the day.
You are required to read the workbook before class. It is located under the “Workbook & Schedule” tab.
You must have a webcam to take this class.
COURSE DESCRIPTION:
Today’s exhibition professional has more to do than simply manage an exhibition. In reality, an exhibition professional is responsible for several crucial service-related elements. Two of the service fundamentals inherent in most events are arranging for accommodations for guests (“housing”) and identifying which guests will be allowed access to which portion of an event (“registration”). Planning must begin early to ensure housing and registration are easily assessed and do not become a hindrance to attending the event. When managed well, housing and registration can enhance an event and create an incentive for future attendance.
LEARNING OBJECTIVES:
After completing this course, the participant should be able to:
- Identify key elements of planning and managing registration and housing
- Describe differences between exhibitors and attendees in housing needs and booking habits
- Describe differences in registration policies and processes for exhibitors and attendees
- Evaluate housing and registration event management options
- Develop basic housing and registration planning timelines
- Demonstrate knowledge of financial and contractual commitments
- Understand how to manage housing and registration data (e.g., GDPR, data privacy, data protection, data security)
Cookie Walner, CMP, CMM, CEM
Director of Event Design
C2 Association Strategies
With over 20 years of experience in the meetings and events industry, Cookie brings a wealth of knowledge and passion to every project she undertakes. Her professional journey spans both association and corporate sectors, where she has successfully orchestrated meetings, events, and international tradeshows ranging from intimate gatherings of 10 to large-scale events with up to 16,000 attendees.
Known for her strategic mindset, Cookie partners with clients to align event design with organizational goals, delivering meaningful and measurable results. When presented with the opportunity to pivot into tradeshow management, she embraced the challenge, pursuing best practices through the International Association of Exhibitions and Events (IAEE). She earned her Certified in Exhibition Management (CEM) designation in 2013 and quickly became a valued member of the CEM faculty in 2014.
An enthusiastic educator and lifelong learner, Cookie teaches CEM courses both virtually and in person across the U.S. and internationally. She is dedicated to sharing her insights while continually learning from the professionals she mentors. Her industry engagement is deep and ongoing—she has served on numerous IAEE national committees, chaired the CEM Commission in 2018, and was honored as IAEE’s 2018 Volunteer of the Year.
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