Hands-Free & Data-Rich: APCO 2025 Voice-AI Case Study From Deployment To Impact

Recorded On: 09/17/2025

Discover how AI is transforming event experiences through the voice-activated concierge, Event Copilot. This innovative AI assistant slashes wait times, boosts attendee engagement, and delivers real-time analytics to organizers and sponsors alike.

In this interactive session, you will:

Identify the advanced AI capabilities and integration of multi-source data feeds that drive immediate, actionable insights for attendees, sponsors, and event operations.

Develop a practical 90-day pilot plan, complete with KPIs, timelines, and resource mapping, to successfully implement voice-activated AI at your own events.

Apply ethical frameworks encompassing privacy, consent, and accessibility to ensure your AI-driven solutions meet the highest standards and foster inclusive experiences.

After the session, participants will walkaway equipped with a KPI scorecard, roadmap, and ethics guardrails; empowering you to elevate your events and exhibitions through responsible and impactful AI integration.

IAEE webinars are free to members and available to non-members for $49. Eligible to earn 1 Clock Hour towards CEM recertification.

Harpreet Chatha

Chief Executive Officer

TurnoutNow

Harpreet Chatha is Founder & CEO of TurnoutNow, delivering AI-powered real-time analytics and engagement for events worldwide. A tech entrepreneur for 20+ years, he steers product vision, growth, and client success while championing frictionless attendee experiences through data-driven insight. Before TurnoutNow, Harpreet founded TechTier Solutions, co-founded and served as CTO of Vcopious, and held engineering leadership roles at SAP, Ceridian, Aon, Kinder?Morgan, and Dynegy, building enterprise platforms that boosted efficiency and market readiness. He holds a B.S. in Computer Science with a Mathematics minor from the University of Houston.

Patricia Giannini Henry, CAE CMP CEM

Chief of Events & Corporate Partnerships

APCO International

Patricia Giannini Henry, CAE CMP CEM, is Chief of Events & Corporate Partnerships at APCO International, the 40,000-member voice of emergency communications. A certified association executive with 20+ years' experience, she drives event strategy, revenue growth, and partnership development across a $3.5M portfolio of conferences, meetings, and virtual programs. Patricia launched APCO’s first virtual event, doubled attendance, and added $30K net income, and her data-driven campaigns grew Instagram followers 500% and tripled LinkedIn. Patricia is a builder of high-performing teams, she champions innovation, DEI, and member value while mentoring the next generation of event pros.

Upon completion, earn 1 Clock Hour towards CEM recertification.